Shipping & Returns

 

Bombay Stationers Pvt. Ltd. ("we" and "us") is the operator of

(https://www.bombaystationary.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and notify you about the items when they will be back in stock.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

3.1 Return Due To Change Of Mind

Bombay Stationers Pvt. Ltd. will happily accept returns due to change of mind as

long as a request to return is received by us within 7 calendar days of receipt of item

and are returned to us in original packaging, unused and in resellable

condition.

Return shipping will be paid at the customers expense and will be required to

arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store

credit for a future purchase. We will notify you once this has been completed

through email.

(Bombay Stationers Pvt. Ltd.) will refund the value of the goods returned but

will NOT refund the value of any shipping paid. Please note this may vary depending upon the product.

3.2 Warranty Returns

Bombay Stationers Pvt. Ltd. will happily honor any valid warranty claims,

provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will

reimburse you upon successful warranty claims.

Upon return receipt of items for warranty claim, you can expect Bombay

Stationers Pvt. Ltd. to process your warranty claim within 10 business days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 business days

4.2 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time BEFORE the order has been dispatched.
 

4.4 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before

dispatching your order. Existing items in the order will be reserved while we

await this item.

 

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

 

5. Tracking Notifications (Outside delivery radius)

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

 

7. Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website


 

8. Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order 

has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

 

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

 

10. Customer service

For all customer service enquiries, please submit an enquiry at

corporate@bombaystationers.com